Frequently Asked Questions
Everything you need to know about your Gozney oven and order.
What is the standard shipping timeframe for Gozney ovens?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the size of the oven purchased.
Can I use my Gozney oven indoors?
Gozney outdoor ovens are designed for external use only. They must be used in a well-ventilated outdoor space to ensure safety and proper ventilation of heat and smoke.
What is your return policy for unused products?
We offer a 30-day return policy for items in their original, unused condition and packaging. Please note that return shipping costs may apply for large oven units.
Do Gozney ovens come with a warranty?
Yes, our ovens come with a standard 1-year warranty, which can be extended to 5 years if you register your product on our website within 60 days of purchase.
What fuel types can I use in a Gozney oven?
Depending on the model, Gozney ovens can be powered by wood, gas, or a combination of both. Please check your specific model's manual for fuel compatibility.
How do I clean the stone floor of my oven?
To clean the stone, simply turn the oven to its highest temperature for 30 minutes to burn off any residue, then brush away the remaining ash once the oven has completely cooled.