Returns & Exchanges
At Gozney, we want you to be fully satisfied with your outdoor cooking experience; if you are not happy with your purchase, you can return your items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and start the process.
Package Your Items
Ensure all products are unused and securely packed in their original Gozney boxes to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided by our support team and affix it clearly to the outside of your package.
Receive Your Refund
Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing